The shift to digital shopping is significant, with e-commerce experiencing a 35% year-over-year increase from 2019 to 2020. To prepare for this trend, it's essential to optimize your e-commerce presence, starting with a mobile-friendly website, as mobile commerce has grown by over 19% since 2017.

In light of the pandemic, many customers now expect alternative pickup options like curbside service. A survey revealed that 87% of respondents want brands to continue offering these alternatives. Additionally, foot traffic to small business retail shops has increased by over 30% since the beginning of the year, so diversifying payment and pickup options is crucial.

With 43% of U.S. workers questioning the return to traditional workplaces, businesses need technology platforms that support effective communication and collaboration, regardless of location. Furthermore, 63% of small businesses have found that automation has been beneficial during the pandemic, making it a worthwhile investment as many companies anticipate a talent shortage.